For the protection of commercial vehicle consumer rights, the recall and the “Three Guarantees†can be described as two major guarantees. Among them, the former is the manufacturer's active recall of defective products, while the latter is the protection of consumer rights from the legal level. At present, commercial vehicle recalls already have legal protection. The “Defective Automobile Products Recall Management Regulations†(hereinafter referred to as the “Regulationsâ€) has incorporated commercial vehicles into it and formally implemented it on January 1 this year. However, the “Three Guarantees†policy for commercial vehicles is Still no movement. However, on the whole, the commercial vehicle industry's focus on quality and consumer focus has gradually improved.
Increased recall
Recently, Dongfeng Motor Co., Ltd. filed a recall plan with AQSIQ in accordance with the requirements of the "Regulations" and decided to recall the production from June 12, 2006 to May 5, 2010 starting from March 7, 2013. Some Dongfeng Tianlong tractors involved a total of 7882 vehicles. The recall announcement was officially released on March 5 at the AQSIQ Defective Product Management Center.
Prior to this, Henan Shaolin Automobile Co., Ltd. discovered that some Dongfeng chassis manufactured from April 3, 2010 to March 6, 2012 were carrying Xican in a “free medical examination†campaign for school buses sold in recent years. CA4DX23-120E3 Liying Modelling SLG6660XCE3 Shaolin school bus, due to cold weather, may have potential safety hazards. On January 24, it took the initiative to apply to the AQSIQ and plans to issue a recall announcement from January 25th. The number involved is about 91 vehicles.
At the end of last year, Beiqi Foton Motor Co., Ltd. submitted a recall report to AQSIQ and decided to recall 357 units from October 20, 2009 to July 30, 2010, starting from January 5, 2013. Auman tractor BJ4253SMFJB-S7.
The recalls issued this year all show that the "Regulations" and other policies that began on January 1 this year have played a very good guiding role. China's defective vehicle recall system has taken a big step forward. From early cover-ups to today’s generous recalls, the recall awareness of commercial vehicle companies has also taken a big step.
Host plant quality awareness
The voluntary recall of products that have design flaws and quality risks represents the company’s respect for users and is a serious and responsible performance. In fact, the case of car recalls is not uncommon, especially in foreign countries, and car recalls are commonplace. In China's commercial vehicle industry, prior recalls issued by the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) were mostly aimed at foreign brands, and domestic companies had very few product recalls. This has a certain relationship with the traditional concept of "family ugliness can not be extravagance" in our country, and it is also related to the misunderstandings of consumers in our country. Recall has often been mistaken for poor quality.
“Since the beginning of this year, some domestic commercial vehicle companies have issued recall announcements one after another. This is something that has never happened before. This explains two things: First, everyone’s understanding of recalls has become more positive and they no longer think that recalls are products of the enterprise. The performance of major issues; Second, the major domestic commercial vehicle companies have a deeper understanding of the country's recall policy, and gradually realized that the recall is not only responsible for the user, but also responsible for the timely handling of potential vehicle hazards. The automotive recall expert from AQSIQ and Tan Xiuqing, vice president of Shandong Heavy Industry Group Co., Ltd., commented that the increase in recall cases is an improvement.
With the increase of domestic sales and international exports, the awareness of quality of various car companies has also increased. This is one of them; second, manufacturers are more responsible for users. “Manufacturers did not cover the problem, but actively dealt with it in a timely manner from the user's point of view. The user’s attitude toward the manufacturer was recognized and it was another free publicity for the manufacturer.†Tan Xiuqing added.
Changes in the recall attitude of commercial vehicle companies are easy to see. For example, the recall of school buses by Shaolin Automobile is an initiative of the company to use the power of the media. It is vigorously promoted in various mainstream industry media, and calls for governments at all levels and educational authorities to participate in various ways. They jointly supervise vehicle users within the recall scope to contact Shaolin as soon as possible and arrange free maintenance. Matters.
The attitude of auto companies in recalling is changing, and users' feedback on the company's voluntary recall is also changing. For the Dongfeng tractor recall recalled by Dongfeng, there are users who praised Dongfeng for “taking an attitude that correctly handles the problem†and is a “good thingâ€.
“In the past, everyone thought that the recall was a scandal. With the acceleration of the globalization process, both the corporate and the user’s awareness has been increasing.†Tan Xiuqing analyzed that since the initiative to propose a recall, it shows that the attitude of the manufacturers is positive and will be calm Face and do a good deal accordingly. "This has played a positive guiding role, and more and more host plants will voluntarily recall it later," he said.
At the same time, Tan Xiuqing also stated that although the recall regulations were developed at the time of drawing on foreign practices, the starting point itself is higher, but after only three months of implementation and our country has its own special national conditions, we must continue to find problems in the implementation process. To solve the problem, China's commercial vehicle recall system has become more and more complete and more and more responsible to users.
The prospect of commercial vehicle "Three Guarantees" is unknown
Compared with recalls, the “three guarantees†process for commercial vehicles is slower. The General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China (AQSIQ) recently promulgated the "Rules on the Responsibility of Repairing, Replacing, and Replacing Household Automobile Products" (hereinafter referred to as the "Three Guarantees" regulation for domestic cars) and will be implemented starting from October 1 this year No matter how the industry evaluates it, this policy has been introduced since 2004, and it took eight years to develop. This is a big step. However, commercial vehicles were excluded from the “three guarantees†policy of the auto. The users’ rights of commercial vehicles still appear to be “forgottenâ€.
Then, after the introduction of the "Three Guarantees" regulation for private cars, will the "Three Guarantees" policy for commercial vehicles be considered? Su Hui, executive vice chairman of the China Automobile Dealers Association’s tangible automotive market branch, believes that private cars have always been a relatively difficult area for rights protection against official vehicles and commercial vehicles. The country’s first “three guarantees†regulation for private cars is also Think for consumers. The “Three Guarantees†regulation for family cars is nearing its implementation. During this period, related departments will listen to feedback from all parties to improve the formulation of laws and regulations. Therefore, it is very likely that the introduction of the “Three Guarantees†regulation of private cars will be followed by regulations related to official vehicles and commercial vehicles.
"Commercial vehicles 'Three Guarantees' is extremely complex and involves a wide range of fields. No matter whether it is at the national or industrial level, there are few related studies. At least the car companies have not carried out any careful work." Yang Zaichen, an industry analyst, evaluated the current commercial vehicles in China. The "three guarantees" are extremely lagged and it is difficult to introduce relevant policies.
In fact, the domestic “three crabs†on the car’s “first crab†business is still a commercial vehicle company. In 2007, Foton announced that it will officially launch high-end light card Omar's "first-after-buy" and "return, replacement, and repair" "three guarantees" services in the Guangdong region. Although there is a certain degree of limitation, it is the exclusive devaluation of the automobile “Three Guarantees†in the Chinese automotive industry, which has been hailed by industry experts as opening up a new era of domestic automotive industry services.
In fact, despite the lack of national-level regulatory protection, the current domestic mainstream commercial vehicle companies generally have similar “Three Guarantees†service policies for their own products. For example, the "Warranty" service issued by the FAW Liberation official website stipulates that since the date of purchase, medium-sized series of gasoline vehicles will be within 18 months (except for dump trucks), and the mileage will not exceed 50,000 kilometers (whichever comes first); The diesel engine is within 18 months (excluding the dump truck), and the mileage does not exceed 150,000 kilometers (whichever comes first); the Deutz engine is within 18 months and the mileage does not exceed 200,000 kilometers. The first arrives prevails; trucks, tractors, and vans except diesel engines and their variants are within 18 months and the mileage does not exceed 50,000 kilometers (whichever comes first); The dump trucks are within six months and the mileage does not exceed 30,000 kilometers (whichever comes first). The manufacturers are all in quality warranty.
However, these policies are mostly similar business policies, and most of them are limited “warranty†or “guaranteeâ€. There is still a certain distance from the “three guarantees†of the real car, which is naturally far from the binding force of national laws and regulations. Asked about the effect of various manufacturers' service policies on the protection of commercial vehicle consumers' rights and interests, and the complexity of the commercial vehicle "Three Guarantees", Yang Zaiqi used two "hard words". After all, the use of commercial vehicles and household cars is different. It involves the carrying and pulling of goods. The owner, the subject of use, and the appraisal are complicated. The commercial vehicle "Three Guarantees" process is not optimistic.
“Commercial vehicles and passenger vehicles are two completely different concepts. Actually, the consequences of the commercial vehicle quality problems not being dealt with in time will be even more serious. From this perspective, it is only a matter of time before commercial vehicles introduce the 'Three Guarantees' policy.†Tan Xiuqing analyzed. Another personage in the industry believes that the protection of the rights and interests of commercial vehicle users is still lagging behind in China's legal system, and it is hoped that it will attract the attention of relevant departments.
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