"Warm service, customer satisfaction," the banner to Jiujiang Chang Yun Yuchai service stations, which is Jiangxi Wuning County bus company gift as an expression of recognition of jade Chai Jiujiang service station work. This scene occurred at Yuchai Service Station.
Yuchai initiative and sincere service to impress users in Jiangxi Jiujiang
Wuning County Passenger Transport Company purchased more than 30 YC4F engines in 2009. During the operation, some engines failed. However, due to the large passenger traffic carried by the company, it was impossible to stop and overhaul. Yuchai Jiujiang Service Station organized service personnel to provide on-site service. Yuchai service personnel developed a detailed maintenance plan after ascertaining the bus station's regularity. In order not to delay the daytime operation, they worked overtime until late at night. It took more than half a month and the maintenance of the vehicle was finally completed. During this period, there was no impact on the start of the train due to maintenance. After the inspection, the feedback power and fuel consumption of the customer were greatly improved.
Yuchai Jiujiang Changyun Service Station upholds Yuchai’s initiative and sincere service concept. It is user-centered and impresses users with sincerity. It eventually wins users’ appreciation and enhances the user’s loyalty to Yuchai products. Qin Yong, head of Yuchai Jiujiang service station, said: “As a Yuchai professional service station, our station will spare no effort to do every maintenance work. It will never cause user complaints and affect Yuchai's reputation because of the quality of service at our station.â€
In recent years, Yuchai Customer Service Center has increased the cultural cultivation and service supervision of more than 2,000 service stations across the country. Service satisfaction has been further improved and service work has been effective.
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